FAQ

While we welcome walk-ins, we highly recommend booking in advance to secure your preferred time and service. This helps us provide a seamless, personalized experience for every guest.

Yes, please call our team to make a group booking.

We require 48 hours’ notice to cancel or reschedule an appointment. Cancellations made with less notice will result in forfeiture of the treatment cost. Arrivals more than 5 minutes past your scheduled time will have that time deducted from the treatment, and arrivals beyond 10 minutes will be treated as a no-show, with the full cost of the booked treatment applied. Monthly members enjoy complimentary same-day rescheduling.

Just yourself! We provide everything you need. Our treatment areas are a shoe-free zone, and you’ll be given complimentary cashmere socks to keep our home comfortable and clean.

To ensure a seamless experience for both our guests and therapists, a 20% gratuity will be automatically added to all services. Gratuity will be charged to your card on file following your appointment. If you would like to adjust your gratuity amount, please inform our hosts.

Yes. We’ve partnered with Flex to make this simple:

1. Complete a brief consultation at withflex.com/brand/spencers. If eligible, you’ll receive a Letter of Medical Necessity within a few hours.
2. Book and pay for your Spencer’s service using a standard payment method (not your HSA/FSA card).
3. Submit your Letter of Medical Necessity and Spencer’s receipt to your provider for reimbursement.

The consultation is $15 and itself HSA/FSA eligible. Your Letter is valid for one year. Complete the consultation before your purchase, as only same-day or future services can be reimbursed.

A 3% surcharge may apply to credit card payments, calculated on the total including tax. Debit and prepaid cards are not surcharged. The amount is shown at checkout before your booking is confirmed, and any additional funds authorized are released within 2–4 business days if the surcharge does not apply. Full details are in Section 31 of our Terms & Conditions.

Spencer’s does not offer on-site parking. However, in West Hollywood, parking is available nearby:

• Metered parking: 2-hour metered parking is available along Robertson Blvd., with two additional metered spaces on Dorrington Ave. directly in front of 8811.
• Neighborhood parking: 2-hour non-metered parking is available on the spa side of Dorrington Ave., Monday through Saturday.
• Public garage: For visits longer than two hours, the West Hollywood Library public parking garage is a 7-minute walk from the spa.

Please note:

• Parking on the opposite side of Dorrington Ave. is permit only.
• The lot between 8811 and 8815 Dorrington Ave. is not available for Spencer’s guests.
• On Sundays, all non-metered parking on Dorrington Ave., including the spa side, is permit only.

Please allow extra time before your appointment.

• The Monthly: First month $99. Use code ‘FALL’ at checkout. One 60-minute service per month. Save $50 per service. Enjoy free same-day rescheduling and rollover credit. No initiation fee. Includes free same-day rescheduling.

Free to join with no initiation fee, and simply requires a card on file for billing.

• Member-only pricing
• No initiation fee
• Rollover credits
• Priority booking
• Concierge service
• Exclusive perks
• Same day appointment reschedule for monthly members

You can enroll online, in person at any location, or by calling our team.

No initiation fee, ever. Your monthly charge is simply your membership rate. Gratuity is not included.

Yes. Memberships, packages and gift cards can now be used across all Spencer’s locations, so you can book wherever’s most convenient for you.

Yes. The Monthly has a 6-month minimum term. After six months, you can cancel anytime with at least 7 days’ written notice before your next billing cycle.

Yes, you can freeze your membership for medical or travel reasons, up to twice per calendar year. Each freeze lifts automatically after 30 days, and your membership benefits simply pause until it resumes.

Yes, packages are shareable.

Yes. Check the expiration date on your confirmation email, as promotional packages may vary.

All gift card and package sales are final.

Gift cards can be redeemed for single services. If you’d like to apply a gift card towards a package or membership, please contact our guest services team.

No, gratuity is not included with memberships or packages. To ensure a seamless experience for both our guests and therapists, a 20% gratuity will be automatically added to all services. Gratuity will be charged to your card on file following your appointment. If you would like to adjust your gratuity amount, please inform our hosts.

Yes, gift card balances can be applied toward gratuity.

The Signature Massage (60 min): A luxurious full-body treatment blending Lomi Lomi, Swedish, Deep Tissue, and Thai techniques with aromatherapy, hot stones, scalp massage, and myofascial release. Each massage is personalized to your needs and designed for all body types to enhance mobility and relieve tension.

The Deep Tissue Massage (60 min): A firm massage targeting deep muscle layers using strong pressure from hands, elbows, and forearms. Focus areas include the neck, shoulders, and lower back. Best for curbing soreness, easing daily stress, and releasing muscle tightness.

The Hot Stone Massage (60 min): A tranquil massage featuring polished basalt stones that glide along muscle pathways, radiating gentle warmth that loosens fascia, counteracts chronic tension, and invites full-body calm.

The Prenatal Massage (60 min): Combines Swedish massage, acupressure, and gentle stretching, with pillows and bolsters placing the spine in a neutral, comfortable position for mother and child. Tailored to reduce muscle tension and swelling, increase endorphin levels, and ease neck, back, and joint pain.

Please arrive 10 to 15 minutes early to settle into our lounge. We recommend avoiding heavy meals or alcohol beforehand so your body is ready to fully benefit from the treatment.

Whatever feels comfortable to you, whether that’s undressing fully or partially. Our therapists use professional draping techniques throughout to ensure your privacy.

Yes, you can select a specific therapist when booking. We’re happy to help you build a consistent relationship with a therapist you trust.

Please share any health conditions or concerns when you book. Our therapists tailor each session to your needs.

All our facials are powered by Elemis. Science-backed skincare made with ingredients from nature.

The Deep Clarifying Facial (60 min): A serious reset for congested skin. Formulated with Elemis and built around safe extraction, this facial clears pores without trauma to the skin, so that clarity actually holds. Best for uneven tone, rough texture, or congestion.

The Moisture Lock Facial (60 min): Deep hydration, formulated with Elemis, that floods the skin with nutrients built to hold water while massage drives circulation and lymphatic flow. With repeat treatments, skin turns smoother, more luminous, and more resilient over time. Best for dehydration, dullness, or barrier support.

The Firming Facial (60 min): Built to lift, firm, and restore bounce where it fades first, cheeks, jawline, neck. Powered by Elemis, with massage techniques that soften fine lines and release facial tension for a look that’s sculpted and refreshed. Best for fine lines, loss of elasticity, or facial tension.

Arrive with a clean face if possible, and avoid heavy makeup or skincare products that day.

Yes, our facials are designed to suit all skin types, using gentle, soothing products. Please inform your esthetician about any sensitivities or allergies.

Generally, we recommend every 4 weeks for optimal skin health. Your esthetician will suggest a personalized schedule based on your specific needs.

Yes, please let us know if any of the following apply:

• Pregnancy
• Recent injury, surgery, or swelling
• Muscle, joint, or chronic pain
• High or low blood pressure
• Heart or circulatory condition
• Use of blood thinners or a tendency to bruise easily
• Varicose veins or blood clots
• Numbness or nerve issues
• Allergy to oils, lotions, or scents

Yes, please let us know if any of the following apply:

• Pregnancy or nursing
• Use of retinoids, Accutane, or acids
• Botox, filler, peel, or laser treatment within the last two weeks
• Active breakout or acne
• Rosacea, eczema, or dermatitis
• Cold sores or active herpes
• Recent sunburn or sun exposure
• Product or latex allergy
• Sensitive or reactive skin

Every Spencer’s location is thoughtfully designed, from a lounge with self-serve refreshments to a dedicated slipper room. Each private treatment room includes floral arrangements, ambient lighting, and dedicated space for your belongings.

We provide a new pair of your own cashmere socks to be worn in our treatment areas for cleanliness and comfort. Everyday attire is appropriate for your visit. Please inform your host of anything we can do to ensure your time with us is comfortable and restorative.

We welcome guests of all ages. Minors under 18 must be accompanied by an adult.

To ensure our environments are peaceful for everyone, we ask that phones be set to silent and used minimally.